What Should I Do If a Game Paid Out My Winnings Incorrectly?
If you believe a game paid out your winnings incorrectly, you can report the issue by providing a set of details that allow our team to investigate and escalate the case.
What Information Is Needed to Report an Incorrect Payout
To report an incorrect game payout, provide the following details when prompted:
Game information: Which game was involved.
Date and time: When the issue occurred. Check the exact game round in your bet history before submitting this detail.
Incorrect payout amount: The winning amount that was paid out incorrectly.
Supporting evidence: A screenshot of the incident, if available.
What Happens After You Report an Incorrect Payout
After you report an incorrect payout and provide all the required details above, the case is escalated to an agent for further review. Our support team will follow up with an update on the investigation as soon as possible.