My deposit failed, why?
A deposit may fail for several reasons, including:
The connection timed out or the payment information was not received correctly.
3D Secure verification was not completed.
Another issue occurred with the payment method.
Please try making the deposit again. If the issue continues, contact Support for assistance.
If your account was charged despite the failed deposit
If funds were deducted from your account, they have not reached us. The funds are usually held temporarily by your bank and automatically released back to your account.
This can take 5–7 banking days, depending on your bank and payment method.
If the funds have not been returned after 5–7 banking days, contact Support and provide a bank statement showing the transaction from the date of the deduction up to the date of contact. This allows us to investigate and assist with recovering the funds.