Why can't I withdraw? Understanding the deposit wagering requirement
Before a withdrawal can be processed, your deposit must be wagered at least once. This is called the deposit wagering requirement.
What the deposit wagering requirement means
The deposit wagering requirement means you must place bets totalling at least the full amount of your deposit before a withdrawal can be processed.
Minimum wager: The total value of your bets must equal at least the amount you deposited.
Example: If you deposited 100 EUR, you must place bets totalling at least 100 EUR before you can withdraw any funds.
What happens if the wagering requirement is not met
If the wagering requirement has not been met when a withdrawal is requested, the withdrawal will not be completed.
The withdrawal request will be returned to your account balance.
You must complete the remaining wagering requirement before submitting a new withdrawal request.