Operations Support Team

What to Do If Your Balance Does Not Show Jackpot Winnings

If a jackpot win does not appear to be reflected in the balance, the issue is usually resolved by reloading:

The correct balance should display after reloading

1. Refresh or reload the game
2. The correct balance should display after reloading

<b>Note:</b> Winnings over €5,000 are subject to a verification process and may take up to a few hours to be validated and approved before appearing as available for withdrawal, even if the funds are already credited to the balance.

What Happens When the Jackpot Feature Is Unavailable

If the jackpot feature is temporarily unavailable, the jackpot interface may appear disabled or greyed out. No jackpot contributions will be collected while the feature is unavailable.

How to Report a Jackpot Technical Issue or Missing Winnings

If a technical issue occurs during jackpot gameplay, or if jackpot winnings do not appear to have been credited correctly after reloading, the following details must be provided so the issue can be investigated:

- Game name
- Date and time of the issue
- Description of the problem

What to do if jackpot winnings are not showing, the jackpot feature is greyed out, or a technical issue occurred.

What should I do if my jackpot winnings are missing or the jackpot feature is unavailable?

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