Operations Support Team

How to find your promotions, active bonuses, free spins, cashback, wagering progress, and rewards in your account.

Where can I find my offers, bonuses, rewards, and cashback?

How to Check Which Game Your Free Spins Are For

Type of Wagering Requirements

Bonus funds are bonus money added to your account that must be wagered before winnings convert to real money.

What are bonus funds and how do bonus wagering requirements work?

Free spins let you play selected slots without using your own funds.

How do free spins work?

What a reload bonus is, how to claim it, bonus types, wagering requirements, and expiry rules.

How does a reload bonus work and what are the reload bonus wagering requirements?

Explains common reasons why bonus winnings may be reduced or removed, including maximum win limits on non-deposit Free Spins, bonus terms, verification requirements, and rule compliance.

Why Did My Winnings from a Bonus Disappear?

Why Did My Wagering Progress Not Increase?

Explains common reasons why your cashback amount may be lower than expected, including how net losses are calculated, excluded games, minimum cashback requirements, and percentage limits.

Why Is My Cashback Amount Smaller Than Expected?

Explains how different bonus types work, including cash restricted and release restricted bonuses, why bonus funds may be locked, and how to unlock them.

Bonus Funds Not Released

This article explains how players can view and track their bonus wagering progress.

How to Check Your Bonus Wagering Progress

This article explains how players can activate and claim their free spins.

How to Activate Your Free Spins

Explains common reasons why cashback may not appear including minimum loss requirements, excluded games, claim period expiration, and how to check your Rewards section.

Why Didn’t I Get My Cashback?

An overview of all bonus and promotion types available, including welcome offers, reload bonuses, cashback, free spins, and more.

What Bonuses and Promotions Are Available?

Find out where to access our promotions and bonuses, including email, SMS promotions, and the Promotions-page in your account.

Where can I receive promotions and bonuses?

Learn how our daily cashback promotion works, including how it's calculated, how to claim it, and the wagering requirements.

How does the daily cashback promotion work?

How to join casino jackpots, contribution tiers, prize amounts, and when winnings are credited to your balance.

How do casino jackpots work and when are jackpot winnings paid?

What to do if jackpot winnings are not showing, the jackpot feature is greyed out, or a technical issue occurred.

What should I do if my jackpot winnings are missing or the jackpot feature is unavailable?

Cashback is available to claim in the Rewards section each day at around 01:00 AM.

When will my cashback be available to claim?

Goodwill Bonuses

Information about available bonuses, how they work, and the general terms and conditions that apply.

Bonuses

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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