Skip to main content

How do I close my account?

How to close your account, and alternative short-term break options like time-out or self-exclusion.

How do I temporarily close my account?

Closing Your Account

To close your account, submit your request via one of the following channels:

  • Live chat

  • Email

Important: Withdraw any remaining balance before requesting account closure.

Alternatives to Closing Your Account

If you are not ready to close your account, the following temporary break options may be available to you:

  • Time-out - a short-term break from your account (less than 6 months)

  • Self-exclusion - a longer-term break from your account (6 months or longer)

Did this answer your question?