How do I request a time-out from my account?
How to request a time-out
To take a time-out from your account, submit your request through one of the following channels:
Live chat - available directly in the app or website
Email - send your time-out request to the support team via email
What information to include in your request
When requesting a time-out, you must specify the timeframe you want to time-out for. Time-out is available for periods of less than 6 months.
What happens after you submit your request
Once your time-out request has been submitted, the support team will process it as soon as possible. You will receive a confirmation when the time-out has been activated on your account.