Operations Support Team

Complete guide to external support services and tools that can help you manage or stop gambling. Explains what help is available and how each option works.

Available Problem Gambling Resources

Lists all responsible gambling tools available - deposit limit, loss limit, wagering limit, time-out, and self-exclusion.

What responsible gambling tools are available on my account?

How to request deposit, loss, or wagering limits for your account, including what information to provide.

How do I set Responsible Gaming limits on my account?

How to request self-exclusion from your account, including the timeframe options.

How do I Self-Exclude from my account?

Self-exclusion blocks account access to support responsible gambling. Learn what self-exclusion does and when your account reopens.

What Is Self-Exclusion and What Happens When My Self-Exclusion Ends?

A time-out temporarily blocks access to your account for 1 day up to 6 months. Your balance and settings are preserved.

What is a Time-Out?

A wagering limit caps the total amount you can bet in a set time period. Once reached, no more wagers can be placed until reset.

How does a wagering limit work?

A loss limit caps how much you can lose in a rolling daily, weekly, or monthly period. Includes how losses and bets are tracked.

How does a loss limit work, and how are losses calculated?

What is a deposit limit?

How to request a temporary time-out from your account, including available timeframe options.

How do I request a Time-out from my account?

Information about safe play practices, responsible gambling tools, and support resources for maintaining control while playing.

Responsible Gambling

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